Refund and Returns Policy

Refund and Returns Policy

Effective Date: [02 / 04 / 2025]

At TV CRYSTAL, we aim to deliver the best digital entertainment experience possible. We understand that sometimes things don’t go as expected, and we’re here to help.

Please read our Refund and Returns Policy carefully before subscribing or making any purchase.

---

1. Digital Services – No Physical Returns

TV CRYSTAL is a digital streaming service. As such, we do not ship or deliver physical goods, and there are no returns applicable in the traditional sense. All services are delivered electronically.

---

2. Free Trial Period

If you’ve signed up for a free trial, you can enjoy full access during the trial period without being charged. If you decide not to continue, make sure to cancel before the trial ends to avoid any charges.

---

3. Refund Eligibility

We may consider a refund under the following conditions:

• You experienced technical issues that prevented you from accessing the service, and our support team was unable to resolve the issue.

• You were charged in error (e.g., duplicate transactions or billing mistakes).

• You canceled your subscription but were still charged.

Refund requests must be made within 7 days of the original purchase or renewal date.

Please note: We do not provide refunds for:

• Change of mind after activation

• Partial use of the subscription period

• Claims made after the refund window (7 days)

---

4. How to Request a Refund

To request a refund, please contact us at support@tvcrystal.com with the following details:

• Your full name and email used for the account

• Date of purchase and amount charged

• Reason for the refund request

• Any relevant screenshots or error messages (if applicable)

Our support team will review your request and respond within 3–5 business days.

---

5. Subscription Cancellation

You may cancel your subscription at any time via your account dashboard or by contacting our support team. Once canceled, your access will remain active until the end of your current billing cycle. No further charges will be applied.

---

6. Contact Us

For any questions about this policy, reach out to us at:
📧 support@tvcrystal.com